Happy Holidays! Check out our IT support Holidays business hours
McMaster University Technology Services (UTS) business hours are changing during the holidays. Please note that the service desk will close at 2:00 PM on December 23 and will open on January 4, 2023, at 8:30 AM with regular hours.
Our Winter term hours as of January 4, 2023, are as follows:
- Chat bot and live chat
UTS website has a chat bot/live chat feature available 24/7 for quick support.
Live chat hours are Monday-Thursday 8:00 AM 9:00 PM, Friday 8:00 AM – 6:00 PM, and Sunday 1:00 PM – 5:00 PM - In-person support
If you want to speak to a service desk agent in person, you need to join a virtual line. Then pass by Room 245 of Burke Science Building (BSB) on Monday – Friday 9:30 AM – 3:30 PM. Our team will let you in when it’s your turn.
P.S. Remember, your specific faculty or department might be serviced differently.
More on how to get IT support here: uts.mcmaster.ca/contact-us/
Service Updates