Planned Systems Outages – Mosaic, Service Desk & Others Unavailable (Oct. 3 & 10)

Please be advised that several database platforms will be unavailable due to Oracle database patching on the following dates:

• Thursday, October 3 (6:00 PM to 10:00 PM)

• Thursday, October 10 (6:00 PM to 10:00 PM)

Systems/Services impacted include:
MOSAIC
Service Desk [unavailable in-person or online as of 5:30pm on these dates]
Jira
Identity Access Management (IAM)
University Advancement (UA)
Infosilem
Business Intelligence (IRA)
Service Bus (OSB)
MDSS
ROA
Hyperion
McMaster APIs

We appreciate your understanding and apologize for any inconvenience this may cause.