Self-service password reset (SSPR) is a tool that will vastly improve your McMaster experience when it comes time to reset or recover your MacID password. Effective May 27, 2021, SSPR will be available for students, faculty members and staff to use to reset passwords for McMaster accounts.
SSPR enables you to safely manage your own password reset without the need of logging a ticket with the UTS Service Desk — giving you more control to easily and quickly reset your password anywhere and anytime.
When SSPR is enabled, your experience will be as follows:
After you have completed registration, each time you want to reset your password, you will be asked to confirm your identity by providing your recovery information. You can confirm your identity by providing proof through a second factor beyond your current password, such as a separate email, text message, push notification or phone call. You can change your recovery information at any time.
To support a more secure McMaster IT experience, SSPR is part of a global password reset of all MacID accounts.
Need help? UTS is here for you! Contact us here via live chat, phone or logging a self-service ticket.