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University Technology Services

UTS

Contact Us

Please see the ways you can get assistance from us. Our Chat Bot self service and Live Chat are the fastest way to get the assistance you may need.

Please inform us of any accommodation requirements when requesting service support.

How to contact UTS

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Live Chat

Chat bot and live chat, able to answer general inquires 24/7 and provides you the option of connecting virtually with a UTS Service Desk employee. Our Live chat located in the bottom right hand corner of this page, the Homepage, and the Core Services Page.

Live Chat Hours:

  • 8 a.m. – 9 p.m. Monday – Thursday
  • 8 a.m. – 6 p.m. Friday
  • 1 p.m. – 5 p.m. Sunday
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Self Service Log a service ticket

Logging a service ticket is the best for complex IT issues. Visit our Core Services page to find what you need or make use of the live chat option for quick support!

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By Phone

(905) 525-9140 X2HELP(24357)

Monday – Friday
8:30 a.m. – 4:30 p.m.

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In-Person Support Learn More

*Please note: Implementation of the line management system will be postponed until February 17th 2021.

UTS is excited to announce our new virtual queuing service. This new service is a part of the university’s ongoing efforts to ensure your health and safety while on campus.

UTS Leadership

Gayleen Gray

University Technology Services (UTS)
BSB Room 246/B
(905) 525-9140 ext. 23610
Email: gayleen.gray@mcmaster.ca

Kevin de Kock, Director of Enterprise Solutions & Applications

University Technology Services (UTS)
BSB Room 246/E
(905) 525-9140 ext. 21804
Email: kevinde@mcmaster.ca

Richard Godsmark, Director of IT Strategy and Services

University Technology Services (UTS)
BSB Room 246/F
(905) 525-9140 ext. 21888
Email: godsmar@mcmaster.ca

Paula Brown-Hackett, Acting Director, Campus Infrastructure Systems

University Technology Services (UTS)
BSB Room 246/F
(905) 525-9140 ext. 27070
Email: pbrownh@mcmaster.ca

Tracy Dallaire, Director of Information Security 

University Technology Services (UTS)
BSB Room 246
(905) 525-9140 ext. 27871
Email: dallairt@mcmaster.ca

Information Box Group