How to contact UTS
Live Chat
Chat bot and live chat, able to answer general inquires 24/7 and provides you the option of connecting virtually with a UTS Service Desk employee. Our Live chat located in the bottom right hand corner of our website.
Fall Term Live Chat Hours: (As of August 22):
- Monday-Thursday | 8:00 AM – 9:00 PM
- Friday | 8:00 AM – 6:00 PM
- Sunday | 1:00 PM – 5:00 PM
Self Service Log a service ticket
Logging a service ticket is the best for complex IT issues. Visit our Core Services page to find what you need or make use of the live chat option for quick support!
By Phone
(905) 525-9140 X2HELP(24357)
Monday – Friday
8:30 am – 4:30 pm
* Phones are not answered between 12 noon – 1 pm
In-Person Support Join the Line
UTS is excited to announce our new virtual queuing service. This new service is a part of the university’s ongoing efforts to ensure your health and safety while on campus.
In-Person Support Hours:
- 9:30 am – 3:30 pm. Monday – Friday
More Places for Support
Technology Resources & Support for Instructors
HUMANITIES MEDIA AND COMPUTING Learn More
Faculty and staff in Humanities should contact HMC Technicians: humtech@mcmaster.ca
OFFICE OF THE REGISTRAR
UTS Leadership
Gayleen Gray
Chief Technology Officer and Assistant Vice President (CTO-AVP)
Andrea Oliver
Director of Enterprise Applications & Data Systems
Richard Godsmark
Director of IT Strategy and Services & Deputy CTO
Paula Brown-Hackett
Director, Campus (Core) Infrastructure Systems
Tracy Dallaire
Director of Information Security