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University Technology Services

UTS

Need Help? – Contact Us

Please see the ways you can get assistance from us. Our Chat Bot self service and Live Chat are the fastest way to get the assistance you may need.

Please inform us of any accommodation requirements when requesting service support.

How to contact UTS

Live Chat

Chat Bot and live chat, able to answer general inquiries 24/7 and provides you the option of connecting virtually with a UTS Service Desk employee. Our Live chat is located in the bottom right-hand corner of our website.

Fall/Winter Term Live Chat Hours:

  • Monday-Thursday |  8:00 AM – 9:00 PM 
  • Friday   | 8:00 AM – 6:00 PM
  • Sunday | 1:00 PM – 5:00 PM

Self Service Log a service ticket

Logging a service ticket is the best for complex IT issues. Visit our Core Services page to find what you need or make use of the live chat option for quick support!

By Phone

(905) 525-9140 X2HELP(24357)

Monday – Friday
8:30 am – 4:30 pm
*  Phones are not answered between 12 noon – 1 pm

In-Person Support Join the Line

UTS is excited to announce our new virtual queuing service. This new service is a part of the university’s ongoing efforts to ensure your health and safety while on campus.

In-Person Support Hours:

  • 9:30 am – 3:30 pm. Monday – Friday

More Places for Support

UTS Leadership

Gayleen Gray

Chief Technology Officer and Assistant Vice President (CTO-AVP)

gayleen.gray@mcmaster.ca

Andrea Oliver

Director of Enterprise Applications & Data Systems

olivea25@mcmaster.ca

Paula Brown-Hackett

Director, Campus (Core) Infrastructure Systems

pbrownh@mcmaster.ca

Tracy Dallaire

Director of Information Security

 dallairt@mcmaster.ca

Information Box Group