How to contact UTS
Live Chat
Chat bot and live chat, able to answer general inquires 24/7 and provides you the option of connecting virtually with a UTS Service Desk employee. Our Live chat located in the bottom right hand corner of this page, the Homepage, and the Core Services Page.
Summer Hours as of May 1
Live Chat Hours:
- 8 a.m. – 6 p.m. Monday – Thursday
- 8 a.m. – 5 p.m. Friday
Self Service Log a service ticket
Logging a service ticket is the best for complex IT issues. Visit our Core Services page to find what you need or make use of the live chat option for quick support!
By Phone
(905) 525-9140 X2HELP(24357)
Monday – Friday
8:30 am – 4:30 pm
* Phones are not answered between 12 noon – 1 pm
In-Person Support Join the Line
UTS is excited to announce our new virtual queuing service. This new service is a part of the university’s ongoing efforts to ensure your health and safety while on campus.
In-Person Support Hours:
- 9:30 am – 3:30 pm. Monday – Friday
More Places for Support
Technology Resources & Support for Instructors
HUMANITIES MEDIA AND COMPUTING Learn More
Faculty and staff in Humanities should contact HMC Technicians: humtech@mcmaster.ca
OFFICE OF THE REGISTRAR
UTS Leadership
Gayleen Gray
University Technology Services (UTS)
BSB Room 246/B
(905) 525-9140 ext. 23610
Email: gayleen.gray@mcmaster.ca
Kevin de Kock, Director of Enterprise Solutions & Applications
University Technology Services (UTS)
BSB Room 246/E
(905) 525-9140 ext. 21804
Email: kevinde@mcmaster.ca
Richard Godsmark, Director of IT Strategy and Services
University Technology Services (UTS)
BSB Room 246/F
(905) 525-9140 ext. 21888
Email: godsmar@mcmaster.ca
Paula Brown-Hackett, Acting Director, Campus Infrastructure Systems
University Technology Services (UTS)
BSB Room 246/F
(905) 525-9140 ext. 27070
Email: pbrownh@mcmaster.ca
Tracy Dallaire, Director of Information Security
University Technology Services (UTS)
BSB Room 246
(905) 525-9140 ext. 27871
Email: dallairt@mcmaster.ca