How to contact UTS
Live Chat
Chat Bot and live chat, able to answer general inquiries 24/7 and provides you the option of connecting virtually with a UTS Service Desk employee. Our Live chat is located in the bottom right-hand corner of our website.
Winter Live Chat Hours:
- Monday-Thursday | 8:00 AM – 6:00 PM
- Friday | 8:00 AM – 5:00 PM
Self Service Log a service ticket
Logging a service ticket is the best for complex IT issues. Visit our Core Services page to find what you need or make use of the live chat option for quick support!
By Phone
(905) 525-9140 X2HELP(24357)
Monday – Friday
8:30 am – 4:30 pm
* Phones are not answered between 12 noon – 1 pm
In-Person Support Join the Line
UTS is excited to announce our new virtual queuing service. This new service is a part of the university’s ongoing efforts to ensure your health and safety while on campus.
In-Person Support Hours:
- 9:30 am – 3:30 pm. Monday – Friday
More Places for Support
HUMANITIES MEDIA AND COMPUTING Learn More
Faculty and staff in Humanities should contact HMC Technicians: humtech@mcmaster.ca
Get to know University Technology Services (UTS)
UTS’ leadership team can be found on the Chief Technology Officer’s website.
You can also view the UTS organizational chart below: