Based on your current affiliation with the University, please choose one of the options below to reset/change your password.
If you have any questions or are unable to resolve your issue, get support via the Service Desk.
Service Desk
Note: This process requires that you know your MacID password and you wish to change it. If you have forgotten your password, please see instructions for Forgot your Password.
Steps to change password:
Your password will be changed, and you will be asked to sign into your account again.
The following characters are allowed:
Uppercase Letters: ABCDEFGHIJKLMNOPQRSTUVWXYZ
Lowercase Letters: abcdefghijklmnopqrstuvwxyz
Numerals: 0123456789
Symbols: ~!@#$%^&*()_+`–={}|][\:”;<>?,.\
*If you have reset your MacID password you will need to forget on campus Wi-Fi networks in order to reconnect*
If you have forgotten your MacID password, follow the steps below.
* This process also requires that you have registered for Self-Serve Password Reset (SSPR).
If you have not registered for SSPR, please see the ‘Frequently Asked Questions’ section below.
If you have forgotten your MacID, follow these instructions to retrieve it:
If this does not work for you, please contact the Service Desk. We will require your Person ID number and your barcode and you will need to reactivate your MacID.
Contact Us
1. When logging into any Microsoft application or browser page with a McMaster email, you will be prompted to provide more information regarding your account. Click Next.
2. You will be asked to confirm your current password. Select re-enter my password.
3. Enter your current McMaster password. Once complete, click Sign in.
4. Once signed in, you will be redirected to the page don’t lose access to your account! To ensure you can reset your password, you will need to set up multi-factor authentication requirements.
NOTE: The instructions show how to set up all 3 but you only need to set up 2 out of 3.
A. Provide a phone number and select either text me or call me to determine how to be contacted.
B. Provide an email address that is not associated with McMaster University (preferably a personal address) to confirm authentication and click email me.
c. When selecting security questions, you must choose 5 questions and create answers a minimum of 3 characters long. Once completed, click save answers.
5. Once verification requirements are met, click finish.
6. Your account will be redirected to the following page and SSPR will have been activated. Next time you forget or need to reset your password, you will be able to do so anytime, anyplace!
SSPR enables you to safely manage your own password reset without the need for logging a ticket with the UTS Service Desk — giving you more control to easily and quickly reset your password anywhere and anytime.
Learn more about SSPR.
Password reset is available for students, faculty, staff and alumni (less than five years after graduation) to use to reset and recover passwords for their McMaster MacID accounts via Microsoft’s password reset tool – https://myaccount.microsoft.com/
If you are an Applicant, Retiree, or Alumni (5+ years after graduation) please click here.
Multi-factor authentication is an easy way to protect your Microsoft 365 email and calendaring service. Sometimes known as two-step verification, multi-factor authentication (MFA) adds an extra layer of protection to help prevent hackers from accessing your email and account — even if they have your password.
McMaster / Microsoft 365 MFA is available for all members of the McMaster community for their MacID account and is easy to setup and use.
Learn more about MFA on the McMaster Microsoft365 homepage.
For password best practices please visit: https://informationsecurity.mcmaster.ca/password/
Security questions are stored privately and securely and can only be answered by users during registration. Authorized IT administrators do not have access to read or modify a user’s questions or answers.
Other information, such as personal email address or phone number, can only be viewed by authorized IT administrators with the appropriate level of approval, however the information will never be used for any other purpose than for those stated above.
Please refer to this page here to find steps on how to reset your password.