Need IT Support? UTS has you covered!

UTS is keen to enhance and provide students, faculty, and staff with the best IT experience. Accessing IT help and requesting IT services is now easier than ever, and it all depends on the type of request a McMaster user has.

How to get IT Support

Live Chat and Chat Bot

The fastest way to get the assistance you need. The chat bot is available 24/7 and can connect you with a UTS Service Desk representative using our convenient live chat feature.

Visit the UTS website to access the chat bot and live chat.

In-person Support

Get in-person IT support without the hassle of waiting in line. Simply text us at 289.273.5877 or visit the link here to join our virtual line. You’ll get a notification when it’s your turn to head to BSB Room 245. Our friendly team will be waiting to assist you as soon as you arrive.

Self-Service 

Search for information and resources online OR log a service ticket for complex IT issues and requests on MacServiceDesk and UTS professionals will take it from there. .

Visit UTS Need Help? – Contact Us page for more information about how to get the support you need.

Cyber security is a shared responsibility, keep yours and others’ data secure.

Simple habits can add a layer of protection to your private data and accounts. Here’s a checklist to stay cyber safe:

1. Be wary of suspicious communications asking you to act immediately and avoid clicking hyperlinks in emails that look “phishy”. Complete the McMaster phishing course on Avenue to Learn.
   • Learn here about the threats, impacts and anti-phishing training to keep yourself and McMaster safe.
   • Explore McMaster’s Phish Bowl.
2. Secure your accounts through using strong passwords and a password manager to help keep them safe. If available, make sure to activate multifactor authentication.
   • Here are a set of guidelines to properly create and maintain passwords for you MacIDs and other accounts.
   • Multi-factor authentication is easy to setup and easy to use. Learn more about it here.
3. Check your social media accounts privacy settings. Make sure you are not over sharing and that you know what data third party applications are accessing and how they are using it. 
4. Stay cautious and only download files, applications, and plugins from trusted sources.
5. Enable automatic updates on your devices for the best protection and the most convenience.
6. Update the antivirus software and make sure it’s running. Ensure all files are scanned periodically. Check this page for more information about available anti-virus software.

Visit McMaster University IT Security website for support with IT security issues.

Recover your MacID account anywhere, anytime

McMaster students, faculty and staff can reset their MacID account password anywhere and anytime without the need of help from the UTS Service Desk. 

More on account management here