McMaster IT Notice: Beware “Remote Access” Computer Scams

McMaster IT Security Services is reminding the McMaster community to beware of “remote access” computer scams, which involve cybercriminals tricking users into giving remote access to their computers.

Here’s how they operate: 

1. Impersonation: Scammers pose as tech support agents from reputable companies like Microsoft, Amazon, or the Best Buy Geek Squad.
2. Contact Methods: They reach out via phone calls, texts, or emails, claiming your computer has issues or viruses.
3. Installation Request: To “help,” they ask you to install remote desktop access software, such as AnyDesk.
4. Request Remote Desktop ID – Scammers will request your Remote Desktop ID, typically via email, which gives them control over your computer.

If the software is downloaded and the cybercriminal is granted remote access, they may be able to perform malicious activities, such as making purchases, installing malware, downloading/uploading files, and stealing sensitive information, including banking details. The cybercriminal may also ask for payment in exchange for fixing the computer.

How to protect yourself 

• Never allow remote access to your computer unless you’ve initiated the support request first by using another method such as contacting the UTS Service Desk, or your department/faculty IT support desk. UTS will never engage in unsolicited contact.
• If you receive an unsolicited phone call or a pop-up window while on your computer requesting that you call tech support, and subsequently receive a request for remote access to your computer, it is almost certainly a scam.
• Even if your telephone caller ID shows the name of a legitimate company, if it’s a cold call assume it’s a scam since fraudsters can fake caller IDs
• Do not purchase software or services that are advertised via unsolicited telephone calls, texts, or pop-up messages.
• Never give out your passwords or grant remote access to your computer without verifying the authenticity of the request.

If you’d like to increase your cyber security awareness, there are several McMaster IT Security resources available, including:

• IT Phishing Resources
• Cybersecurity Tips for Remote Working
• IT Security Resources
• Cybersecurity Tips for Students
• Canadian Centre for Cybersecurity What is voice phishing (vishing)?
• Canadian Anti-Fraud Centre Tip to Protect yourself from scams and fraud
• RCMP warns of increase in “remote access” computer scams

Thank you for continuing to keep the McMaster community cyber safe!