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All McMaster faculty, staff and active students now have access to licensed accounts that have the capability of hosting meetings of up to 300 participants.

If you have any questions or are unable to resolve your issue, get support via the Service Desk

Service Desk

Who can use it?

Staff, Students and Faculty

How much does it cost?

This service is free.

How to get it

Sign in with your and your MacID password to activate your zoom license account.

*NOTE: Failing to sign in via the McMaster portal or without your MacID will prevent the use of features such as breakout rooms.

Service availability


Is Zoom the right application for you?

While licenses are available for the campus community, UTS strongly recommends that students, staff and faculty members use Microsoft Teams for any sessions or interactions containing sensitive information.

When selecting a web and video conferencing platform, please view our ‘Features & Use Cases’ comparison table, which shows the strengths, accessibility and security levels of each McMaster-provided tool.

Zoom Informational Playlist

General Information

For all general information regarding Zoom please refer to the Zoom Quick Start Guide for New Users

Logging in through the Desktop Zoom App

  1. Go to
  2. Locate the Zoom client for Meeting and select download. The site will automatically detect your operating system and download the proper version.
  3. Install the software and launch it.
  4. At the log in screen, Select “Sign in with SSO”
  5. Enter the comapny or domain as “McMaster”, then Continue
  6. Enter your MacID followed by Press Next
  7. Enter your MacID password. Press Next
  8. The Zoom desktop application will then be logged in and you may commence using the application.


Logging in through the Mobile Zoom App

  1. Go to
  2. Locate the Zoom Mobile Apps and select download for the type of device.
  3. Install the software and launch it.
  4. At the log in screen, Select “Sign in with SSO”
  5. Enter the comapny or domain as “McMaster”, then Continue
  6. Enter your MacID followed by Press Next
  7. Enter your MacID password. Press Next
  8. The Zoom desktop application will then be logged in and you may commence using the application.

Securing your Zoom Meeting

Never post your meeting URL or password in a public forum

To prevent unwelcome visitors from joining your meeting, it is important to protect your meeting URL and ensure that only legitimate participants have access to it. If you would like to invite the public to join your meeting, it is better to have them register to join (see below).


Don’t use your Personal Meeting ID for scheduled meetings

Your Personal Meeting ID is very useful for instant meetings and when people want to contact you one-on-one but should not be used for scheduled meetings. Generate a random Meeting ID for scheduled meetings.


Learn more about using your Personal Meeting ID:


Require participants to authenticate

For any meeting that includes only participants that have McMaster credentials, require that they authenticate at before joining.


Learn more about Authentication for Meetings: Require Participants to Log In


Require a password to join

For small to medium sized meetings that will include people that may not have McMaster credentials, require a password to participate.


Learn more about Meeting Passwords: Require a Password to Join Meetings


Require participants to register

For larger meetings that will include participants that do not have McMaster credentials, require that people register before the meeting and check in.


Learn more about Registration for Meetings:


Use the Waiting Room

The waiting room will help you to manage who is able to join your class, seminar or meeting, and when they are able to join.


Learn more about Waiting Rooms: Use the Waiting Room

Make someone your co-host

It can be difficult to manage meeting participants during a large meeting when you are also trying to facilitate discussion and collaboration. Enlist someone you trust to be your co-host and have them monitor the Waiting Room and manage the meeting participants.


Learn more about assigning a co-host: Setting a Co-Host


Lock the meeting

When you are sure that all attendees are present, or you have reached an expected cut-off time for participants to join, lock the meeting to prevent unwelcome visitors from joining.


Learn more about locking the meeting: Lock the Meeting


Mute all participants

When you are presenting you can mute all participants with the touch a of a button to prevent unwanted interruptions.


Learn more about muting all participants: Mute Participants


Control screen sharing

Prevent others from sharing the contents of their screens by requiring that they ask permission before doing so.


Learn more about controlling screen sharing:


Disable private chat

Disabling private chat is a great way to prevent participants from receiving unwanted messages during a meeting.


Learn more about controlling and disabling in-meeting chat: Disable Private Chat


Disable annotation

Annotation can be a very useful tool to enhance collaboration during meeting, but also presents an opportunity for mischief. Disable annotation to prevent abuse.


Learn more about annotation:


Remove participants

As host or co-host, you can remove any participant at any time.

Learn how to remove unwelcome participants: Remove Participants

Recording classes, seminars and meetings can be beneficial both from an accessibility perspective, to provide a resource to those that were unable to attend the meeting, and to retain a record of the meeting. This record can be very beneficial in the event that the meeting is disrupted by unwelcome participants.


Storing recordings

Meeting recordings can be stored locally or in the cloud. Recordings stored in the cloud are managed by Zoom data centres in Canada. Only licensed hosts can save recordings to the cloud.


Hosts can also save meeting recordings on their local computer.

Learn more about recording to the cloud:


Learn more about recording locally:


Participant recording

Participants can record meetings and store them on their local computer. Hosts are encouraged to control this capability by requiring that participants ask permission before they record.


Learn more about controlling recording during a meeting:


If you have had a previous Basic or Licensed Zoom account with your McMaster email address, you can merge the two accounts into one account under the McMaster instance.
To merge the accounts, the first time you log into, you will be presented with an option to merge the two accounts. Select “Yes, I want to merge the accounts” and all data from your previous account will be merged into your McMaster account and you will have one account.

It is possible to appoint a delegate to book meeting on your behalf. However, the delegate must have a licensed account. Basic accounts are not eligible to act as delegates. To appoint a delegate

  1. Log into,
  2. On the left panel select Settings
  3. Under the heading of Meeting at the top, select Other.
  4. Under the heading Scheduler Privilege, select the + symbol beside “assign scheduling privilege”.
  5. Enter the McMaster for the people to be assigned as delegates, then click on assign.

You can also view for whom you have been given delegate access.

Please refer to the Zoom Blog page for information on preventing uninvited users from interrupting your Zoom conference. Otherwise known as Zoom bombing.

Role Based accounts are not eligible for a Zoom license account or basic user account in the McMaster instance.
The webinar option is not available at this time as it is not included in the McMaster licensing.
It is strongly encouraged that prior to your first Zoom meeting, you review the Zoom Video Conferencing Best Practices for Privacy and Security.
Breakout rooms are available for use. However, you need to turn on this feature in your profile settings.
Please refer the Zoom Website.
Students may be a participant in any Zoom meeting to which they are invited without any time restrictions and without the need for a license. Students who need to organize and host meetings with classmates or instructors are encouraged to use Microsoft Teams as the tool of choice.