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University Technology Services


DocuSign (In partnership with Strategic Procurement)

DocuSign eSignature is the use of electronic signatures on contracts and other types of agreement documents. eSignature is an efficient way to support business processes, timelines, and remote work.

IMPORTANT: Enhancement to McMaster University eSignature DocuSign Plan – See FAQs for more details.

If you have any questions, or are unable to resolve your issue, support can be received via the Service Desk.

Service Desk

Who can use it?

Licensed departments/users

Service Availability


What is DocuSign?

DocuSign, an eSignature solution being provisioned in partnership with Strategic Procurement for McMaster University.

  • DocuSign is a cloud-based service with the ability to provide eSignature service effectively and efficiently.
  • Enables the user to effectively sign contracts and agreements securely, easily with an eSignature.
  • Support remote working capabilities brought on by the pandemic.
  • Cost effectively provide eSignature capabilities through a McMaster envelope license.

Information Box Group

Getting Started

Request DocuSign eSignature License (Envelope) for your department/faculty through UTS Service Request.

Frequently Asked Questions

What will happen to existing documents and envelopes created through the Standard Plan prior to February 2nd, 2023?

  • There will be no effect/impact to the documents and envelopes that were created, in progress, and managed under the Standard Plan prior to February 2, 2023.

Will there be changes to the DocuSign interface?

  • Yes, DocuSign users will see and have access to additional features in Business Pro Plan.
  • Please request DocuSign eSignature License (Envelopes) for your department/faculty through a UTS Service Request

While DocuSign does have information security functionality, including Truste and xDTM, how you use DocuSign has a big impact on confidentiality and security. It is vital to ensure all signees of a document are verified, including email addresses, to ensure that the information is shared only with those individuals who are authorized to have access to the information.