Who can use it?
Students, alumni, applicants, faculty, staff, and retirees
Service Availability
24/7
Mosaic weekly maintenance
Every Thursday 6 p.m. – 10 p.m.; possible closures of sub-systems during this time.
How to get it
How much does it cost?
There is no cost associated with this service
What comes with this service?
View and print tax forms
View career opportunities
View your pay stubs
Access to regulatory training
Submit expense reports and more!
Frequently Asked Questions
General Issues
In many cases, clearing the cache in your browser and restarting the browser will resolve the issue. See the Section below on clearing cache.
How do I clear my cache?
Depending on the operating system and browser being used the clearing the cache may be slightly different.
Macbook and iMac
- Safari browser: http://osxdaily.com/2016/01/17/empty-cache-safari-mac-os-x/
- Google Chrome: https://support.google.com/accounts/answer/32050?hl=en
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache#firefox:mac:fx79
PC
- Chrome: https://support.google.com/accounts/answer/32050?hl=en
- Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
- Internet Explorer: https://support.microsoft.com/en-ca/help/17438/windows-internet-explorer-view-delete-browsing-history
Mobile
Depending on the device and browser being used the clearing the cache may be slightly different.
iPhone
- Safari browser on an iPhone and iPad: https://support.apple.com/en-ca/HT201265
- Google Chrome on an iPhone and iPad: https://support.google.com/chrome/answer/2392709?co=GENIE.Platform%3DiOS&hl=en&oco=0
- Mozilla Firefox on an iPhone and iPad :https://support.mozilla.org/en-US/kb/clear-browsing-history-firefox-ios
Android
- Chrome on Android phone or tablet: https://support.google.com/chrome/answer/2392709?co=GENIE.Platform%3DAndroid&hl=en
- Firefox on Android phone or tablet: https://support.mozilla.org/en-US/kb/clear-your-browsing-history-and-other-personal-data
Inquiries regarding access to the Faculty Centre must be directed to your Faculty Office (not department office) or the registrar’s office for comment.
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Mosaic Human Resources
You need to allow pop up windows in your web browser in order to view your T4 slip. Please see instructions on disabling pop-ups at pop-up exceptions.
You will need to use a VPN connection to view this information when you are not on campus.
First, download the VPN client using the following instructions
Second, follow the setup instructions for your operating system
- Set up instructions for Windows: https://uts.mcmaster.ca/services/computers-printers-and-software/virtual-private-networking/windows-anyconnect-client-installation/
- For Mac: https://uts.mcmaster.ca/services/computers-printers-and-software/virtual-private-networking/mac-os-x-anyconnect-client-installation/
- For iPhone: https://uts.mcmaster.ca/services/computers-printers-and-software/virtual-private-networking/iphone-anyconnect-client-installation/
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Hyperion
Note: You must have Excel installed locally on your computer to use Smart View. It will not work through the O365 Browser version of Excel. When working remotely, you must also have a McMaster VPN connection.
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Mosaic Access
If you need additional access to HR, Finance or Campus Solutions functions in Mosaic, your supervisor will need to submit a ticket through https://servicedesk.mcmaster.ca. After logging in, select Accounts and Access, then select Mosaic Access Request.