McMaster Softphone: Avaya Workplace Overview
The Avaya Workplace application extends the full functionality of your McMaster desk phone to your computer, mobile, or tablet. It provides a familiar phone interface, complete with a dial pad and essential call handling and more. This means you can seamlessly make and receive calls from home or any remote location, just as you would from your office.
A key benefit is the protection of your privacy: all outgoing calls display your McMaster phone number, keeping your personal mobile number confidential and ensuring a professional presence.
Please Note: To utilize this feature, you must have an existing University extension. If you do not, please submit a request through PhoneWorks.
How to install the Avaya WORKPLACE Softphone Client
You MUST have a UNIVERSITY phone extension to use this application. DO NOT use your MACID/MCMASTER EMAIL.
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1. Download and install the Avaya Workplace application (that is compatible with your operating system).
2. Open the Avaya Workplace application.
3. If prompted, press Accept to the End-User License Agreement.
4. Press Configure my account.
5. Do not enter an email address. Press the settings cog icon at the top right corner.
*DO NOT TURN ON THE SAML*
6. Select Use a web address.
7. In the textbox, enter http://sm.mcmaster.ca:99/workplace
8. Then press Next.
9. Enter your phone extension and phone extension password. Then press Next.
If you need assistance, contact Telecom@McMaster.CA.
10. Once logged in, you should see a status symbol above your profile.
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Avaya Workplace Mobile Client
1. From the Apple App Store or Google Play Store, search for Avaya Workplace.
2. Download and install the Avaya Workplace application.
3. Open the Avaya Workplace application.
4. If prompted, press Accept to the End-User License Agreement.
5. Press Configure my account.
6. Do not enter an email address. Press the settings cog icon at the top right corner.
7. Select Use a web address.
8. In the textbox, enter http://sm.mcmaster.ca:99/workplace
9. Then press Next.
10. Enter your phone extension and phone extension password. Then press Next.
If you need assistance, contact Telecom@McMaster.CA.
11. Once logged in, you should see a status symbol above your profile.
Still have questions about the Softphone or Deskphone? Lets have a session! Please contact telecom@mcmaster.ca