Did you know that as a McMaster employee you have access to the McMaster Softphone ~ Avaya Workplace?

The application brings all the functionality of a desk phone onto your computer, mobile or tablet devices, allowing employees to stay connected to the office no matter where they are working.  The application mimics a desk phone by presenting a phone interface on the computer or any mobile device. Employees working from home can answer incoming calls as well as make outgoing calls, just as if they were sitting at their desks using a physical phone.

Benefits of the McMaster Softphone ~ Avaya Workplace

• This is a University provided tool
• Your extension and softphone is available to you anywhere
• Callers can reach you directly with the extension that is listed in the Faculty & Staff Directory
• Retain a professional image when making outgoing calls
• Allows employees to keep their mobile phone numbers private with call display showing the McMaster phone number
• More cost effective solution then a physical desk phone

Click here to download the application.  If you need any assistance with your PHONE LOGIN credentials, please email us at telecom@mcmaster.ca

Voice Mail to Email (VTE)

This is a feature that records a voicemail as an audio file and sends it to an email address. The recipient is then able to download the file right from their email and play it using a media player on their smartphone or PC.

To request this service, please submit a Phoneworks Order. Ensure that you include the user name, email and extension.

Are you coming back to work on campus and noticed your desk phone not working or logged out?  What should you do, who can you contact?

My desk phone says username and password?  What do I do?:  You need the extension (as the username) and a phone password (this is not your voicemail password) to log in to the set.

My desk phone has another extension logged in?  What do I do?:  You can log out the extension and then login with your own.  You need your extension (as the username) and a phone password (this is not your voicemail password) to log in to the set.

I have been using my McMaster Softphone ~ Avaya  Workplace, while working from home, and my phone is logged out on campus?:  You must enter the same credentials to log in as you did with the softphone.  The credentials are the same.

I don’t remember my password and/or extension.  Who do I contact?:  You can email:  telecom@mcmaster.ca or submit a form here!

My phone says: Acquiring Service.  What does that mean?:  There has been a few updates to the phones, and perhaps some power outages.  First thing to do is, if possible, unplug the set.  Check to see if it reboots and you can enter your credentials.  If not, contact us at:  telecom@mcmaster.ca

My phone says:  EMERGENCY CALLS ONLY.  What does this mean?:  This means that your phone is NOT logged in.  It can only dial out for security.  If you need to make other calls, your phone needs to be logged in.

Your phone must be logged in with a valid extension in order to receive calls. If the phone is not logged in, you will see a prompt to “Enter Username” on the display.

• Enter your 5-digit extension as the username, and then press the ‘OK’ button.
• The cursor will then move into the “Password” field. Enter the PIN and then press the ‘OK’ button.

If you need to retrieve your PHONE LOG IN PIN, please email : telecom@mcmaster.ca or call X24357

If you know your PHONE LOG IN PASSWORD and would like to RESET your PHONE LOG IN PIN PASSWORD, you must be connected to McMaster’s VPN, click here:  https://phonepin.mcmaster.ca/selfprovisioning/

• Enter (your extension, not your email address) xxxxx@uts.mcmaster.ca  & then password, and click reset.

Note, this PIN is not the same as the password used to access your voice mailbox.