Get to know your desk phone. Below is a list of features found on Avaya phone systems. Please consult the following pages to help troubleshoot potential issues you may be experience with your Avaya phone system.
To Answer an Incoming Call:
To Answer an Additional Incoming Call:
Local Calls
Wide Area Calling (formerly 86)
Long Distance
International Long Distance
The redial button will display after you have made a call.
Press the Hold softkey (the green light next to the line button flashes when the call is holding and the hold icon appears on your display.)
Retrieving the Held Call Press the Resume softkey to retrieve the call.
Sends a call from your extension to another extension.
(To stop the transfer and return to the caller, press the Cancel softkey or press the line appearance holding the original call).
The Conference feature allows you to conference you and up to five other parties on a call.
Setting up a Conference Call:
Using the Conference Button to Add a Held Call to an Active Call:
Drop the Last Person Added to the Conference Call: Press the Drop softkey. The last party added to the conference call is dropped from the call.
Call Forwarding
Forward all of your calls to another extension on campus.
Activate Call Forwarding:
Cancel Call Forwarding:
When a call is unanswered or busy, this calls the user back when the person becomes available again.
This allows you to transfer a call to a voice mail box.
The desk phone allows you to store up to 250 names and up to 6 different telephone numbers per name.
*Example:
Pressing the “2” on your dial pad displays the letter “A.” Pressing the “2” key again replaces the “A” with a “B,” pressing it again replaces the “B” with a “C” and pressing it again replaces the “C” with a “2.” Pressing it again re-displays the letter “A,” and so on. Pause before entering the next character if the characters are on the same key. If you want to remove a letter, number, space, or symbol that is in the middle of the text you entered, use the left and right navigation arrows to place your cursor after the character you want to remove. Once your cursor is in the correct position, press Bksp to remove the character to the left of the cursor.
Press the softkeys below More > Abc to change between upper and lower case letters or to enter numbers. Press the softkeys below More> Symbols to enter characters that are not on your dial pad.
You can use the HISTORY to view a list of your recent calls, or separate lists of your incoming, outgoing, or missed calls
You can turn call history on or off. If you have bridged call appearances on your phone, you can choose whether or not to include calls to your bridged lines in your call log.
Turning off Call History:
Set this feature to take you back to the main phone screen when placing, receiv- ing, or answering an incoming call.
By setting this feature to “yes,” you can turn the call timer on for each call you receive or answer.
Set Redial to dial the last number you dialed or to display a list of the last numbers you dialed.
When set to “On,” the Voice Mail indicator on the top right of the phone will flash each time your phone rings.
When set to “On,” your phone will retain the History of all calls including bridged call appearances.
When set to “Yes,” you can view the history of all calls to your bridged extension.
You may revert back to the system default button labels by pressing the HOME button, navigating to Options and Settings, navigating to Application Settings, and finally using the navigation arrows to select Restore Default Button Labels and the Default softkey to confirm.
Please select your desk phone model
9611
J179