Information Box Group
Features
The Basics
INFORMATION BOX GROUP
Answering a Call
To Answer an Incoming Call:
- Lift the handset.
- If you are using a headset, press the HEADSET button.
- To use the speakerphone, press the SPEAKER button.
To Answer an Additional Incoming Call:
- Press the Hold softkey to place the current call on hold when you answer the new call.
Ending a Call
- Press the End softkey or hang up the handset.
- If you are using a headset, press the HEADSET button.
- If you are using the speakerphone, press the SPEAKER button.
Placing a Call
- Lift the handset and dial the number
- If you are using a headset, press the HEADSET button and dial the number.
- If you are using the speakerphone, press the SPEAKER button and dial the number.
External Dialing
Local Calls
- Dial 9 + local area code + number
Wide Area Calling (formerly 86)
- Dial 9 + 1 + area code + number
Long Distance
- Dial 9 + 1 + area code + number, after tri-tone, enter your LD PIN, #
International Long Distance
- Dial 9 + 011 + country code + city code + number, after tri-tone, enter your LD PIN, #
Redialing
The redial button will display after you have made a call.
- Press the Redial softkey to call the last dialed number.
Placing a Call on Hold
Press the Hold softkey (the green light next to the line button flashes when the call is holding and the hold icon appears on your display.)
Retrieving the Held Call
Press the Resume softkey to retrieve the call.
Transferring a Call
Sends a call from your extension to another extension.
- During a call, press the Transfer softkey on the bottom of the display (the call is automatically put on hold and the next available line becomes active).
- Dial the number to which you want to transfer the call.
- Press the Complete softkey on the bottom of the display or the OK button to complete the transfer.
(To stop the transfer and return to the caller, press the Cancel softkey or press the line appearance holding the original call).
Conference Calling
The Conference feature allows you to conference you and up to five other parties on a call.
Setting up a Conference Call:
- While on the current call, press the Conf softkey (The call is automatically on hold and the next available line becomes active.)
- Dial the number of the next party
- Once the next party answers, press the Join softkey or the ‘OK’ button to add the new party to the call.
- Press the Add softkey and repeat these steps to include additional parties on the conference call as needed (max. of six parties)
Using the Conference Button to Add a Held Call to an Active Call:
-
- While on an active call, press the Conf softkey (or Add if you are already in a conference).
- Select the call on hold that you want to add to the conference.
- Press the softkey below Join (You have successfully added two calls together).
Drop the Last Person Added to the Conference Call:
Press the Drop softkey. The last party added to the conference call is dropped from the call.
Forward all of your calls to another extension on campus.
Activate Call Forwarding:
-
- Press the right NAVIGATION arrow.
- Select Call Forward by pressing the line button next to the feature.
- Using your dial pad, enter the destination extension (enter 22993 to forward to voicemail)
- Press the softkey below Enter.
- Press the softkey below Exit.
Cancel Call Forwarding:
- Press the right NAVIGATION arrow.
- Uncheck Call Forward by pressing the line button next to the feature.
Automatic Callback
When a call is unanswered or busy, this calls the user back when the person becomes available again.
- Upon receiving a busy signal, press the right Navigation arrow.
- Select Auto Callback or press ‘OK’.
Transfer to Voicemail
This allows you to transfer a call to a voice mail box.
- While on a call, press the right navigation arrow.
- Select Transfer to Voicemail or hit ‘OK’.
Contacts
The desk phone allows you to store up to 250 names and up to 6 different telephone numbers per name.
Adding a New Contact
- Press the CONTACTS button.
- Press the New softkey.
- Use the down Navigation Arrows to scroll through the appropriate fields.
- Use the dial pad to enter alphanumeric text within each field*
- When finished, press the Save softkey or the ‘OK’ button.
*Example:
Pressing the “2” on your dial pad displays the letter “A.” Pressing the “2” key again replaces the “A” with a “B,” pressing it again replaces the “B” with a “C” and pressing it again replaces the “C” with a “2.” Pressing it again re-displays the letter “A,” and so on. Pause before entering the next character if the characters are on the same key. If you want to remove a letter, number, space, or symbol that is in the middle of the text you entered, use the left and right navigation arrows to place your cursor after the character you want to remove. Once your cursor is in the correct position, press Bksp to remove the character to the left of the cursor.
Press the softkeys below More > Abc to change between upper and lower case letters or to enter numbers.
Press the softkeys below More> Symbols to enter characters that are not on your dial pad.
Viewing Contact Details
- Press the CONTACTS button.
- Use the navigation arrows to select the contact you wish to view.
- Press the Details softkey.
Calling a Contact
- Press the CONTACTS button to display the Contacts screen.
- Press the Call softkey or ‘OK’ button to call that person. Select the contact you want to view.
Searching for a Contact
- Press the CONTACTS button.
- Press the More softkey.
- Press the Search softkey.
- Use the dial pad to enter their name.
- Press the Search softkey.
- Use the navigation arrows to select the person you want to contact.
Editing a Contact
- Press the CONTACTS button.
- Select the contact entry you wish to edit.
- Press the softkeys below More and then below Edit.
- Navigate to the field you want to edit.
- Use the dial pad and softkeys to make changes to the contact information.
- Press the Save softkey or ‘OK’ button.
Deleting a Contact
- Press the CONTACTS button.
- Select the contact entry you wish to delete.
- Press the More softkey and then the Delete softkey.
- Press Yes to confirm; press Cancel to retain the entry.
History
You can use the HISTORY to view a list of your recent calls, or separate lists of your incoming, outgoing, or missed calls
Adding an Entry from the Call Log to your Contacts List
- Press the HISTORY button.
- Select the entry you want to add to your Contacts list.
- Press the +Contact button.
- Using your dial pad, edit the name and other preferences as needed.
- Press Save.
Viewing Call History
- Press the HISTORY button.
- Scroll to the right or left to view separate lists of All Calls, Missed, Answered, and Outgoing calls.
- Press Details to view the selected call’s information.
- Press the Back softkey to return to the list view
Calling a Person from the Call History Log
- Press the HISTORY button.
- Scroll to select the person or number you want to call.
- Press the Call softkey or the ‘OK’ button.
Removing an Entry from the Call History Log
- From the HISTORY screen, select the entry you wish to delete.
- Press the More softkey.
- Press the Delete softkey.
- Press Yes to confirm; press No to retain the entry.
Clearing all Entries from Call History
- From the HISTORY screen, select the list you want to delete. (All Calls list, Outgoing Calls list etc.)
- Press the More softkey to locate the Clear All softkey.
- Press the Clear All softkey to delete all of the entries in the list you are viewing.
- Press Yes or the ‘OK’ button to confirm; press No to retain the entry.
Turning off Call History
You can turn call history on or off. If you have bridged call appearances on your phone, you can choose whether or not to include calls to your bridged lines in your call log.
Turning off Call History:
- Press the HOME button.
- Press the Select softkey under Options & Settings.
- Press the Select softkey under Application Settings.
- Select the type of call logging you want to turn off (e.g., turn logging off all call history or the logging of bridged lines)
- Press Change or ‘OK’ button.
- Press Save.
Settings
Call Settings
- Press the HOME button to access the phone screen.
- Press the Select softkey under Options and Settings. Next, press the Select softkey under Call Settings.
- Use the Navigation Arrows to highlight the feature and press the Change softkey or the ‘OK’ button to select.
- Press Save to keep your changes.
GO TO PHONE SCREEN ON CALLING OR RINGING
Set this feature to take you back to the main phone screen when placing, receiv- ing, or answering an incoming call.
DISPLAY CALL TIMERS
By setting this feature to “yes,” you can turn the call timer on for each call you receive or answer.
REDIAL
Set Redial to dial the last number you dialed or to display a list of the last numbers you dialed.
VISUAL ALERTING
When set to “On,” the Voice Mail indicator on the top right of the phone will flash each time your phone rings.
Screen and Sound Options
- Press the HOME button.
- Press the Select softkey under Options and Settings. Use the Navigation Arrows to scroll to Screen & Sound Options and press the Select or Change softkey.
- Scroll to highlight the appropriate feature and press the Select softkey or the ‘OK’ button to select.
Brightness
- Press the Select softkey on the bottom of your display to change the brightness on your display screen. Using the Right and Left Navigation Arrows, adjust the Brightness level.
- Press Save.
Personalized Ringing
- Press the Select softkey to view a list of the available ring patterns.
- Two ring tone categories are available- Classic or Rich. Pressing the softkey below your chosen category will reveal additional patterns.
- Using the down and up navigation arrows, select from a list of 8 Classic ring patterns or 6 Rich ring patterns.
- Press the ‘OK’ button to hear a ring pattern again.
- Press Save to select the ring pattern.
BUTTON CLICKS
- Press Change or ‘OK’ to turn the Button Click sounds “On” or “Off”
- Press Save.
ERROR TONES
- Press Change or ‘OK’ to turn the Error Tones “On” or “Off”
- Press Save.
PHONE SCREEN WIDTH
- Press the Change softkey or the ‘OK’ button to change the screen width from “Full” (each call appearance or feature occupies the entire width of a line) or “Half” (each call appearance or feature occupies half the width of a line, displaying more call appearances or features per screen)
- Press Save.
Application Options
- Press the HOME button.
- Press the Select softkey under Options and Settings. Use the Navigation Arrows to scroll to Application Settings and press the Select or Change softkey.
- To change a menu option, use the Navigation Arrows to highlight the feature.
- Press Save to keep your changes.
HISTORY
When set to “On,” your phone will retain the History of all calls including bridged call appearances.
LOG BRIDGED CALLS
When set to “Yes,” you can view the history of all calls to your bridged extension.
RESTORE DEFAULT BUTTON LABELS
You may revert back to the system default button labels by pressing the HOME button, navigating to Options and Settings, navigating to Application Settings, and finally using the navigation arrows to select Restore Default Button Labels and the Default softkey to confirm.
Personalize Button Labels- up to 13 characters
- Select Personalize Labels.
- Press Select or ‘OK’.
- Using the Navigation Arrows, scroll to the feature button you wish to label and press the Edit softkey.
- Using your dial pad, edit the label.
- Press Cancel to clear all fields and start over.
- Press Save.