To Answer an Incoming Call:

• Lift the handset.
• If you are using a headset, press the HEADSET button.
• To use the speakerphone, press the SPEAKER button.

To Answer an Additional Incoming Call:

• Press the Hold softkey to place the current call on hold when you answer the new call.

• Press the End softkey or hang up the handset.
• If you are using a headset, press the HEADSET button.
• If you are using the speakerphone, press the SPEAKER button.

• Lift the handset and dial the number
• If you are using a headset, press the HEADSET button and dial the number.
• If you are using the speakerphone, press the SPEAKER button and dial the number.

Local Calls

• Dial 9 + local area code + number

Wide Area Calling (formerly 86)

• Dial 9 + 1 + area code + number

Long Distance

• Dial 9 + 1 + area code + number, after tri-tone, enter your LD PIN, #

International Long Distance

• Dial 9 + 011 + country code + city code + number, after tri-tone, enter your LD PIN, #

The redial button will display after you have made a call.

• Press the Redial softkey to call the last dialed number.

Press the Hold softkey (the green light next to the line button flashes when the call is holding and the hold icon appears on your display.)

Retrieving the Held Call
Press the Resume softkey to retrieve the call.

Sends a call from your extension to another extension.

• During a call, press the Transfer softkey on the bottom of the display (the call is automatically put on hold and the next available line becomes active).
• Dial the number to which you want to transfer the call.
• Press the Complete softkey on the bottom of the display or the OK button to complete the transfer.

(To stop the transfer and return to the caller, press the Cancel softkey or press the line appearance holding the original call).

The Conference feature allows you to conference you and up to five other parties on a call.

Setting up a Conference Call:

• While on the current call, press the Conf softkey (The call is automatically on hold and the next available line becomes active.)
• Dial the number of the next party
• Once the next party answers, press the Join softkey or the ‘OK’ button to add the new party to the call.
• Press the Add softkey and repeat these steps to include additional parties on the conference call as needed (max. of six parties)

Using the Conference Button to Add a Held Call to an Active Call:

• • While on an active call, press the Conf softkey (or Add if you are already in a conference).
  • Select the call on hold that you want to add to the conference.
  • Press the softkey below Join (You have successfully added two calls together).

Drop the Last Person Added to the Conference Call:
Press the Drop softkey. The last party added to the conference call is dropped from the call.

Call Forwarding

Forward all of your calls to another extension on campus.

Activate Call Forwarding:

• • Press the right NAVIGATION arrow.
  • Select Call Forward by pressing the line button next to the feature.
  • Using your dial pad, enter the destination extension (enter 22993 to forward to voicemail)
  • Press the softkey below Enter.
  • Press the softkey below Exit.

Cancel Call Forwarding:

• Press the right NAVIGATION arrow.
• Uncheck Call Forward by pressing the line button next to the feature.

When a call is unanswered or busy, this calls the user back when the person becomes available again.

• Upon receiving a busy signal, press the right Navigation arrow.
• Select Auto Callback or press ‘OK’.

This allows you to transfer a call to a voice mail box.

• While on a call, press the right navigation arrow.
• Select Transfer to Voicemail or hit ‘OK’.

• Press the CONTACTS button.
• Press the New softkey.
• Use the down Navigation Arrows to scroll through the appropriate fields.
• Use the dial pad to enter alphanumeric text within each field*
• When finished, press the Save softkey or the ‘OK’ button.

*Example:

Pressing the “2” on your dial pad displays the letter “A.” Pressing the “2” key again replaces the “A” with a “B,” pressing it again replaces the “B” with a “C” and pressing it again replaces the “C” with a “2.” Pressing it again re-displays the letter “A,” and so on. Pause before entering the next character if the characters are on the same key. If you want to remove a letter, number, space, or symbol that is in the middle of the text you entered, use the left and right navigation arrows to place your cursor after the character you want to remove. Once your cursor is in the correct position, press Bksp to remove the character to the left of the cursor.

Press the softkeys below More > Abc to change between upper and lower case letters or to enter numbers.
Press the softkeys below More> Symbols to enter characters that are not on your dial pad.

• Press the CONTACTS button.
• Use the navigation arrows to select the contact you wish to view.
• Press the Details softkey.

• Press the CONTACTS button to display the Contacts screen.
• Press the Call softkey or ‘OK’ button to call that person. Select the contact you want to view.

• Press the CONTACTS button.
• Press the More softkey.
• Press the Search softkey.
• Use the dial pad to enter their name.
• Press the Search softkey.
• Use the navigation arrows to select the person you want to contact.

• Press the CONTACTS button.
• Select the contact entry you wish to edit.
• Press the softkeys below More and then below Edit.
• Navigate to the field you want to edit.
• Use the dial pad and softkeys to make changes to the contact information.
• Press the Save softkey or ‘OK’ button.

• Press the CONTACTS button.
• Select the contact entry you wish to delete.
• Press the More softkey and then the Delete softkey.
• Press Yes to confirm; press Cancel to retain the entry.

• Press the HISTORY button.
• Select the entry you want to add to your Contacts list.
• Press the +Contact button.
• Using your dial pad, edit the name and other preferences as needed.
• Press Save.

• Press the HISTORY button.
• Scroll to the right or left to view separate lists of All Calls, Missed, Answered, and Outgoing calls.
• Press Details to view the selected call’s information.
• Press the Back softkey to return to the list view

• Press the HISTORY button.
• Scroll to select the person or number you want to call.
• Press the Call softkey or the ‘OK’ button.

• From the HISTORY screen, select the entry you wish to delete.
• Press the More softkey.
• Press the Delete softkey.
• Press Yes to confirm; press No to retain the entry.

• From the HISTORY screen, select the list you want to delete. (All Calls list, Outgoing Calls list etc.)
• Press the More softkey to locate the Clear All softkey.
• Press the Clear All softkey to delete all of the entries in the list you are viewing.
• Press Yes or the ‘OK’ button to confirm; press No to retain the entry.

You can turn call history on or off. If you have bridged call appearances on your phone, you can choose whether or not to include calls to your bridged lines in your call log.

Turning off Call History:

• Press the HOME button.
• Press the Select softkey under Options & Settings.
• Press the Select softkey under Application Settings.
• Select the type of call logging you want to turn off (e.g., turn logging off all call history or the logging of bridged lines)
• Press Change or ‘OK’ button.
• Press Save.